When you reach out, we keep whatever you tell us — typically a name, email address, phone number, and sometimes a postal address if you place an order. That information sits on file so we can reply, send what you bought, and answer follow-up questions. Nothing else happens with it. We do not run advertising, we do not feed it to analytics dashboards, and we do not give it to third parties beyond what's strictly required to deliver an order (a shipping carrier, a payment processor). We hold records for as long as the relationship is active plus the period required by tax or accounting rules. After that we delete or anonymise them. You can email us at any time to see what we have, fix what's wrong, or remove yourself entirely from our records.
This site uses a small number of cookies. Essential cookies remember basic things like your language preference, the contents of your cart, and whether you've already dismissed this banner — without them the site does not work properly. We do not set advertising cookies, we do not run third-party tracking pixels, and we do not feed data into marketing networks. If your browser supports it, you can block or delete cookies in your settings and the site will still function (you'll be asked again about banners). Essential cookies are kept for the duration of the session or up to twelve months for preferences. We do not store personally identifying information in any cookie.
If you'd like to access, update, port, or erase any personal information we have on file, please contact us — we'll act on it within thirty calendar days, at no charge. You have the right to withdraw consent for any future processing, to restrict how we use existing records, and to ask that your data be moved to another service in a portable format. Records subject to legal retention (orders, invoices) cannot be deleted before the required period elapses, but everything else can. You also have the right to raise a complaint with the supervisory authority in your country. Just email marcus@gridflowpulsewave.com.